These Terms of Use govern your access to and use of the website surgecasino-au.com, including all related services, content, and applications (collectively, the Service). By accessing the Service, registering an account, or placing a wager, you agree to be bound by these Terms, as well as any related policies referenced herein.
If you do not agree with these Terms, you must not use the Service.
1. General Conditions
We reserve the right to amend these Terms at any time. Updated versions will be published on the website and become effective immediately. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
2. Eligibility and Player Obligations
By using the Service, you confirm that:
- You are at least 18 years old (or the legal gambling age in your jurisdiction).
- You have the legal capacity to enter into a binding agreement.
- Online gambling is legal in your jurisdiction, and you are responsible for compliance with local laws.
- You are using your own payment methods and acting on your own behalf.
- You will not use VPNs, proxies, or tools that disguise your real location.
- You accept that gambling involves risk and that losses are your sole responsibility.
You must act in good faith at all times and must not attempt to manipulate games, markets, bonuses, or any element of the Service.
3. Restricted Use
The Service must not be used:
- By underage individuals or persons acting on their behalf
- From jurisdictions where online gambling is prohibited
- For fraudulent, unlawful, or abusive purposes
- To create multiple accounts or transfer accounts or funds between players
- To scrape data, exploit software, or infringe intellectual property
We reserve the right to suspend or permanently close accounts that violate these rules.
4. Registration and Accounts
- Only one account per player is permitted.
- Registration information must be accurate and kept up to date.
- We may request identity verification documents at any time.
- You are responsible for maintaining the confidentiality of your login details.
- We may refuse or close an account at our discretion, including in cases of suspected fraud or regulatory non-compliance.
Accounts may be suspended or closed to protect the integrity of the Service.
5. Deposits and Payments
- Deposits must be made using payment methods registered in your own name.
- We are not a bank and do not provide credit.
- Chargebacks, payment reversals, or fraudulent transactions are strictly prohibited.
- Bonus-related deposits are subject to specific bonus terms and wagering requirements.
You are responsible for any applicable bank or payment processing fees.
6. Withdrawals
- Withdrawals are subject to identity verification and security checks.
- Withdrawals must be made to the original payment method, where possible.
- Minimum and maximum withdrawal limits may apply.
- Fees may be charged if deposits are not wagered at least once.
We may withhold or limit withdrawals in cases of policy violations or bonus abuse.
7. Bonuses and Promotions
- Bonuses are optional offers and subject to specific terms.
- Bonus abuse, multiple accounts, or prohibited betting strategies may result in forfeiture of bonuses and winnings.
- Promotions may be amended or terminated at any time without prior notice.
All bonus decisions made by the casino are final.
8. Errors and Malfunctions
In the event of technical errors, system malfunctions, or incorrect odds, we reserve the right to void bets and correct account balances. You must notify us immediately if you detect any errors.
9. Responsible Gambling
Gambling is intended for entertainment only. You should never wager money you cannot afford to lose. We offer self-exclusion and account limitation tools upon request. If gambling stops being enjoyable, we strongly encourage you to seek support.
10. Intellectual Property
All website content, software, trademarks, logos, and systems are owned by the Company or its licensors. Unauthorised use, reproduction, or distribution is strictly prohibited.
11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses. Our total liability shall not exceed the lower of:
- The value of the relevant wager, or
- $500 in aggregate.
12. Complaints and Disputes
- Complaints must be submitted via Customer Support using your registered email.
- Betting disputes must be raised within 3 days of settlement.
- If unresolved, disputes may be escalated internally and, if necessary, to arbitration.
13. Governing Law
These Terms are governed by the laws of the State of Anjouan, Union of Comoros. The English version of these Terms shall prevail in the event of any discrepancy.
14. Final Provisions
These Terms constitute the entire agreement between you and the Company regarding use of the Service. If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.