This Privacy Policy explains how Surge Casino Australia collects, stores, uses, and protects personal information in the course of its business. We take our responsibility to safeguard the privacy and personal data of our clients seriously and are committed to handling all information in a lawful, fair, and transparent manner.
This Privacy Policy operates in addition to, and should be read together with, our Terms of Use. By using our website or apps, opening a betting account, or placing a wager with us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
We may review and update this Privacy Policy from time to time. Any amendments will take effect immediately once published on our website or apps. Your continued use of our services following such changes constitutes acceptance of the updated policy. It is your responsibility to review this page periodically to stay informed of any changes.
Personal Information We Collect
Types of Personal Information
In the course of providing our services, we may collect and hold various types of personal information, including but not limited to:
- Identification details such as your name, date of birth, gender, residential and postal address, email address, and telephone numbers
- Financial information
- Copies of identification documents (e.g. passport, driver’s licence, birth certificate, utility bills)
- Preferences voluntarily submitted by you
- Records of telephone conversations and website or app activity
- Responses to competitions, promotions, surveys, or feedback forms
- Profession, occupation, or job title
How We Collect Personal Information
We collect personal information only by lawful and fair means and, where reasonable and practicable, directly from you. Information may be collected when you:
- Register an account with us
- Access or use our website or apps
- Use our products and services
- Participate in competitions, giveaways, or promotions
- Contact us via email, telephone, SMS, MMS, instant messaging, social media, or post
- Provide feedback through our website or app
In some cases, we may also collect personal information from third parties, including:
- Credit reporting agencies
- Law enforcement or government authorities
- Identity verification service providers
Personal information may also be collected through cookies and similar technologies when you use our website or apps (see Cookies below).
Why We Collect, Use, and Disclose Personal Information
We collect, hold, use, and disclose personal information for purposes including:
- Allowing you to register and maintain a betting account
- Providing products and services to you
- Performing our obligations under the Terms of Use and ensuring compliance
- Communicating with you about products, services, promotions, or updates
- Conducting marketing, research, competitions, and promotions
- Creating aggregated statistical and demographic data to improve our services
- Maintaining credit information files and conducting credit assessments
- Establishing your identity and bona fides
- Investigating suspected unlawful, fraudulent, or improper activity
- Complying with legal and regulatory obligations, including Anti-Money Laundering and Counter-Terrorism Financing laws
Disclosure of Personal Information
By registering and providing personal information, you consent to its use by us and by entities within our corporate group. We do not sell personal information to third parties.
We may disclose personal information to:
- Credit reporting agencies
- Contractors and service providers supporting our operations (e.g. hosting providers, payment processors, identity verification services, advertising agencies, call centres, IT consultants, and professional advisers)
- Law enforcement agencies where required to prevent or investigate criminal activity
- Government or regulatory authorities as required or authorised by law
- Controlling bodies where betting or gaming activity is considered suspicious
- A successor entity in the event of a merger, reorganisation, or sale of assets
Where information is disclosed to third parties, we take reasonable steps to ensure it is protected through appropriate contractual arrangements.
Security of Personal Information
We take reasonable steps to protect the personal information we collect and to ensure it is accurate, complete, and up to date. Personal information is stored on secure servers and may also be held in telephone recordings or hard-copy files.
Our employees, agents, and contractors are required to maintain confidentiality at all times. You are responsible for keeping your username, password, and account details secure and for logging out of your account after each session.
We use modern security technologies, including firewalls and encryption. Our services support SSL with TLS 1.2 and TLS 1.3, using 256-bit encryption, and support modern protocols such as HTTP/2 and QUIC. We do not store or process payment card credentials.
Accessing and Correcting Personal Information
We take reasonable steps to ensure personal information is accurate, complete, and up to date. You may request access to or correction of the personal information we hold about you. To do so, you must verify your identity and specify the information requested.
Some personal information can be updated directly through the My Account section of our website or apps.
Overseas Transfer of Personal Information
In certain circumstances, personal information may be transferred overseas, including:
- Where you request or consent to such transfer
- Where services are outsourced to overseas providers
- Where required or authorised by law
Personal information may be disclosed to entities outside your country of residence, including companies within our corporate group or external service providers. Reasonable steps are taken to ensure appropriate data protection standards are applied.
Unsolicited Personal Information
If we receive unsolicited personal information that we could not lawfully collect, we will destroy or de-identify it as soon as practicable, where permitted by law.
Non-Personal Information
We may collect non-personal information such as IP addresses, browser types, and usage data to improve website functionality, prevent fraud, and enhance user experience. Logged-in IP addresses may be linked to user IDs for security, audit, and fraud-prevention purposes.
Cookies
Cookies are small data files stored on your device to improve functionality and user experience. We use cookies to:
- Remember preferences and frequently visited pages
- Ensure essential site and account functions work correctly
- Support internal management and analytics
Cookies do not store sensitive information such as passwords or payment details. You may manage or delete cookies through your browser settings, though some features may not function properly if cookies are disabled.
For more information about cookies, visit www.allaboutcookies.org.
Third-Party Cookies
We may allow third parties to place cookies or similar technologies for advertising and remarketing purposes. These tools help measure advertising effectiveness and deliver relevant promotions based on prior site visits.
Complaints
If you have concerns or complaints regarding how your personal information is handled, please contact us at:
We will review and address all complaints in a timely and appropriate manner.
This Privacy Policy reflects our commitment to transparency, security, and respect for player privacy.