At Surge Casino Australia, we are committed to providing a safe, enjoyable, and balanced gaming environment. Gambling should always remain a form of entertainment — never a way to make money or solve financial problems. We recognise our responsibility in helping prevent gambling-related harm and encourage all players to approach gaming with awareness, control, and moderation.
Responsible gaming means understanding your limits, knowing when to take breaks, and ensuring that gambling never negatively affects your personal life, work, or relationships. Our goal is to support players in maintaining a healthy balance while enjoying the entertainment our platform offers.
Play Responsibly – Key Principles
We strongly advise all players to keep the following guidelines in mind while playing:
- Play for entertainment, not as a source of income
- Never chase losses
- Set personal limits on time and spending
- Do not let gambling interfere with work, family, or daily responsibilities
- Only gamble with money you can afford to lose
- Take regular breaks from gaming
Following these principles helps ensure that gaming remains enjoyable and stress-free.
Self-Assessment: Check Your Gaming Habits
If you are unsure whether gambling may be becoming a problem, consider the questions below. If your answer to most of them is “Yes”, we strongly encourage you to take action:
- Does gambling affect your work or studies?
- Has gambling caused arguments with family or friends?
- Do you return to gambling to recover losses?
- Have you borrowed money in order to gamble?
- Do you view gambling as a source of income?
- Do you find it difficult to limit your gambling activity?
Honest self-reflection is an important first step toward responsible play.
What You Can Do If Gambling Becomes a Problem
Support is available at any time. The following independent organisations are internationally recognised for helping individuals affected by gambling problems:
- Gamblers Anonymous
- Gambling Therapy
- GamCare
These organisations offer confidential advice, support programs, and resources to help regain control.
How We Can Help
If you feel that gambling is no longer enjoyable or may be affecting your wellbeing, we encourage you to take advantage of our responsible gaming tools.
- Self-Exclusion:
You may request self-exclusion at any time. This will lock your account for a minimum period of 6 months, during which you will not receive promotional materials. - Cooling-Off Period:
A 7-day cooling-off period is also available for players who wish to take a short break.
To request self-exclusion or a cooling-off period, please contact our support team at:
[email protected]
Our Customer Support team is experienced, discreet, and ready to assist you at any time. We also recommend requesting self-exclusion at any other gambling sites where you may hold accounts.
Underage Gambling Protection
Access to surgecasino.com is strictly limited to players of legal gambling age (18+, or the legal age in your jurisdiction). It is the player’s responsibility to ensure compliance with local laws and to provide accurate information during registration.
We also encourage parents and guardians to take proactive steps to protect minors:
- Password-protect computers, mobiles, and tablets
- Never leave devices unattended while logged into a gaming account
- Keep account details and payment methods inaccessible to children
- Avoid saving passwords on devices; store them securely
- Use filtering software such as Net Nanny to block access to gambling websites
Our Commitment
Responsible gaming is a shared responsibility. By providing tools, support, and clear guidance, we aim to help players enjoy gaming in a controlled and positive way. At Surge Casino Australia, player wellbeing always comes first.